Air Product Reviews Terms of Service

1. Introduction

Welcome to Air Product Reviews, a Shopify app designed to empower merchants by facilitating the collection, management, and display of customer reviews. These Terms of Service ("Terms") constitute a binding agreement between you and Air Product Reviews, a product of Avada Group governing your use of the Service. By accessing or utilizing our Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Definitions

Air Product Reviews ("Air Reviews," "we," "us," "our"): The provider of the Service, including all affiliated entities, subsidiaries, and personnel.
Merchant ("you," "your"): The Shopify store owner, authorized representative, or any individual or entity utilizing the Service on behalf of a Shopify store.
Customer: An individual who has purchased a product or service from your Shopify store and subsequently provides a review through the Service.
Review: Feedback submitted by a Customer, encompassing text, ratings, images, videos, or other content, regarding their experience with a product or service.
Content: Any information, data, text, images, videos, or other materials submitted, transmitted, or displayed through the Service.
Personal Data: Any information relating to an identified or identifiable natural person, as defined by applicable data protection laws.

3. Service Description

Air Product Reviews offers a suite of features designed to streamline the review process for Shopify merchants:

Review Collection: Automated and customizable email campaigns to solicit authentic feedback from Customers following their purchase, including options for timing, content, and branding.
Review Display: Customizable widgets and display options for seamlessly integrating reviews into your Shopify storefront, including product pages, collection pages, and dedicated review pages, enhancing product credibility and building customer trust.
Review Moderation: Robust tools for filtering and managing reviews, including the ability to flag, edit, or remove inappropriate content, as well as options for manual or automated moderation based on predefined criteria.
Fraud/Spam Detection: Advanced algorithms, machine learning models, and manual review processes to identify and mitigate fraudulent or spam reviews, ensuring the integrity of feedback by analyzing review patterns, content, user behavior, and metadata.
Analytics and Reporting: Comprehensive insights into review trends, customer sentiment, and overall review performance, including metrics such as average rating, review volume, and response rate, enabling data-driven decision-making for optimizing your products and services.
Additional Features (if applicable): The Service may offer additional features such as review response management, social media sharing, review import/export, Q&A functionality, or integrations with third-party platforms.

4. Merchant Responsibilities

By utilizing Air Product Reviews, you agree to adhere to the following responsibilities:

Compliance: Comply with all applicable laws, regulations, and Shopify's Terms of Service while using our Service, including but not limited to data protection and privacy laws, consumer protection laws, and intellectual property laws.
Customer Data: Obtain and maintain all necessary consents from Customers for the collection, processing, and use of their personal data, as well as provide clear and transparent privacy notices informing Customers of how their data will be used. Ensure that you have a lawful basis for processing Customer data, such as consent or legitimate interest.
Review Authenticity: Encourage and facilitate the submission of honest, unbiased, and authentic reviews from Customers based on their genuine experiences. Refrain from incentivizing or coercing Customers to leave positive reviews.
Prohibited Content: Refrain from submitting or allowing the publication of reviews containing unlawful, harmful, offensive, discriminatory, defamatory, misleading, or otherwise inappropriate content, including but not limited to hate speech, personal attacks, threats, obscenity, or sexually explicit material.

5. Fraud and Spam Prevention

We are committed to fostering a transparent and trustworthy review environment. To achieve this, we employ a comprehensive strategy for detecting and addressing fraudulent or spam reviews:

Automated Filtering: We utilize sophisticated algorithms and machine learning models to analyze review patterns, content, user behavior, and metadata to identify suspicious activity, such as duplicate reviews, unusual rating distributions, reviews originating from suspicious IP addresses, or reviews exhibiting signs of automation or manipulation.
Manual Moderation: Our dedicated team of moderators reviews flagged reviews to confirm their authenticity and adherence to our guidelines. We may contact reviewers for additional verification or clarification if needed.
Reporting Mechanism: We provide channels for both Merchants and Customers to report suspected fraudulent or spam reviews through the Service or by contacting our customer support.
Consequences: Verified fraudulent or spam reviews will be removed from the platform. Accounts associated with repeated or egregious violations may be subject to suspension, termination, or other appropriate action.

6. Intellectual Property

Air Product Reviews retains all rights, title, and interest in and to the Service, including all associated intellectual property rights, such as copyrights, trademarks, patents, and trade secrets. Your use of the Service does not grant you any ownership rights in our intellectual property. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose and in accordance with these Terms.
You grant Air Reviews a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display any Content you submit through the Service, for the purpose of providing, improving, and promoting the Service.

7. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis, without any warranties, express or implied. We do not guarantee the accuracy, completeness, or reliability of any content, including reviews, displayed through the Service. Your use of the Service is at your own risk. We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, and title.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Air Reviews and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Service, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing or using the Service.

9. Indemnification

You agree to indemnify, defend, and hold harmless Air Reviews and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Service, your violation of these Terms, your Content, or your violation of any rights of another party.

10. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, with or without notice, for any reason, including but not limited to your breach of these Terms, non-payment of fees (if applicable), or if we believe your use of the Service is harmful to us, our users, or third parties. Upon termination, you must cease all use of the Service and delete any copies of the Service or associated materials in your possession.

11. Modifications to Terms

We may update or modify these Terms at any time, at our sole discretion. We will notify you of any material changes by posting the updated Terms on our website or through the Service, or by sending you an email or other notification. Your continued use of the Service following the posting of any changes constitutes your acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the [Your Jurisdiction Arbitration Association]. The arbitration shall take place in [Your Jurisdiction], and the language of the arbitration shall be English.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Air Reviews regarding your use of the Service and supersede all prior or contemporaneous agreements, representations, or understandings, whether oral or written.

By using Air Product Reviews, you signify your agreement to these Terms of Service. Please read them carefully and contact us if you have any questions.